FAQ

FAQ

How do I make a booking?

You can make a booking online using our booking form, over the phone or via email.After completing booking form you will receive email confirmation or text message with booking number and payment receipt.

Is it necessary to make booking in advance?

We always recommend our clients to book in advance to avoid any disappointment.

How do I meet my driver at the airport?

As soon as your flight/train will arrive, our dedicated driver will call you to let you know that he/she will be waiting for you by the arrival barrier which is just after the baggage claim with your name on board.

How can I amend or cancel my booking?

To change or cancel your booking please use our Contact Form or give us a call.

What is your cancellation or amendment policy?

Our charges are as follows

If you cancel 3 or more hours before your booking, we’ll refund the full amount

If you cancel less than 3 hours before your booking, the full fare will be charged.

What is your waiting time policy?

For non-airport pick up we offer a 15 minutes grace period and airports/train station pick up one Hour grace period. After this time fare will be charged as follows:

Executive Car (Business Class): 50p per minute or £30.00 per hour.
VIP Car (First Class): 75p per minute or £45.00 per hour.

MPV Car( Business Van): 75p per minute or £45.00 per hour.

How are fares calculated?

We apply fixed fare policies which includes parking and toll regardless of the route or time taken.

Can you provide child car seats?

Yes, we can provide child car seats at an additional cost £10.00. But prior to your booking you need to inform us about your exact requirement.

Are your vehicles wheelchair accessible?

Unfortunately we cannot provide wheelchair accessible vehicles.

How do I pay for my journey?

You can pay for your journey either by card or by cash. We accept all type of Debit/Credit card.

Does my fare include a tip?

No. Giving a tip to drivers is discretionary and completely up to you.

What happens if my flight arrives late?

if your flight arrives late or early you do not need to be worry as we monitor your landing time as part of our service.

I can’t find my driver, what do I do?

If you cannot see your driver you can call us or you can use our live chat option.

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